Refund policy
WingManX Return, Replacement & Cancellation Policy
Last Updated: June 2026
At WingManX Adventure Technologies Pvt. Ltd., we want every purchase to be a smooth experience. If something doesn't go as expected, here's how we handle returns, replacements, cancellations and refunds.
1. Return & Replacement Policy
Return Window & Eligibility
Return Period: Return or replacement requests must be raised within 7 calendar days of receiving your order.
Product Condition: Products must be unused, unwashed, uninstalled and returned in their original, resalable condition with all tags, stickers, warranty cards, manuals, accessories and original packaging intact.
Mandatory Unboxing Video: A clear, continuous unboxing video recorded from the moment the package is opened is required for claims related to damaged, missing or incorrect items. Without this, we may not be able to process your request.
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Return Shipping Charges
Customers are responsible for the complete cost of return shipping for returns or exchanges.
Orders with Free Shipping: A fixed deduction of ₹399 will be applied towards outbound logistics.
Orders with Paid Shipping: The actual shipping charges incurred will be deducted from the refund amount.
Promotional coupons, discounts or offers are non-refundable and cannot be redeemed for cash.
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Refund Modes & Timelines
Approved Returns: Refunds will normally be issued as WingManX Store Credit / Credit Voucher, redeemable on future purchases.
Cash on Delivery (COD) Orders: Refunds will be issued only as WingManX Store Credit.
Prepaid Orders: In exceptional cases where a refund is approved to the original payment method, applicable payment gateway charges may be deducted.
Once the returned product is received and passes inspection, your refund or store credit will be processed within 3 business days. Depending on your bank or payment provider, it may take up to 7 business days to reflect.
If your case requires additional review, our support team will assess it individually and communicate the resolution.
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2. Non-Returnable Products
The following products are not eligible for return or replacement:
Custom-built or fabricated products including crash guards, saddle stays and other made-to-order components.
Riding apparel, T-shirts, base layers, balaclavas, innerwear and similar clothing items due to hygiene reasons.
Helmets or riding gear that show signs of use.
Spare parts or accessories that have been installed, modified or used.
Electronic components once installed or connected.
Oils, lubricants, cleaners and other liquid or hazardous products.
Sale, clearance, discounted, pre-order or special-order products.
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3. Order Cancellation Policy
Domestic Orders
Before Tracking ID Generation: Orders can be cancelled for a full refund before a tracking ID is generated.
After Tracking ID Generation: Once a tracking ID has been generated, the order cannot be cancelled, even if courier pickup has not yet taken place.
How to Cancel: Please raise a support request with your order details through our Contact Page or email support@wingmanx.in.
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International Orders
Orders cancelled before dispatch will incur a cancellation charge of 20% of the total order value.
If the order has already been shipped, the customer will be charged either:
Two-way shipping charges (forward and return), or
20% of the total order value,
whichever is higher.
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4. Price Match Guarantee
If you purchase a product from WingManX and find the exact same product or package available at a lower price on the official brand website within 24 hours of your purchase, we'll match the price and refund the difference.
How to Claim
1. Raise a support request through our Contact Page or email support@wingmanx.in.
2. Share your name, WingManX Order Number and product name.
3. Attach a screenshot showing the lower price, along with proof that the product is currently available and in stock.
4. Once verified, the price difference will be processed.
Price Match Exclusions
The Price Match Guarantee does not apply to:
Marketplace listings
Flash sales or limited-time offers
Coupon or promotional discounts
Cashback offers
Clearance sales
Bundle offers
Dealer-exclusive pricing
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5. Marketplace Orders
WingManX operates as a marketplace connecting customers with authorised brands and sellers. Certain products may be fulfilled directly by partner sellers.
Returns, replacements, warranty claims and refunds may involve the respective seller or manufacturer, depending on the product purchased. WingManX will coordinate the process to ensure a smooth customer experience.
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6. Manufacturer Warranty
Products covered by a manufacturer's warranty will be serviced in accordance with the warranty terms of the respective brand. Warranty approval, repair or replacement remains solely at the manufacturer's discretion.
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7. Need Help?
If you have any questions about your order or need assistance with a return, replacement or cancellation, please contact us:
WingManX Adventure Technologies Pvt. Ltd.
Email: support@wingmanx.in
Phone: +91 88550 85327 / +91 99704 43091
Registered Office:
C23, Nyati Serenity Enclave,
Undri, Haveli,
Pune, Maharashtra - 411060, India